LETTER 21st November 2007   HOME


Thomas Cook Ltd,
Tonbridge
Kent

Signature Holiday - Eastern Spirit - 66021394

Attn: The Manager,

We had intended to email this note to you, but your Customer Services advises that your branch do not have email access!

Further to our disappointing conversation yesterday, we spoke to an expert in postal matters concerning the incorrect addressing of our complaint letter.

His response is attached

Your comments would be appreciated,

regards

Diane and David Parker

P.S. We were were interested to note that Thos. Cook, Tonbridge's only concern appeared to be that the street name was incorrect.
We heard no comments regarding the contents of the letter, nor any expression of 'regret' that our tour was ....... "An experience - rather than a holiday"
We are also surprised that when the Manager is away, no-one in Tonbridge is expected to deal with issues in their absence..

We did try to 'phone you at approx. 09.35am, but you were closed for staff training.

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