Cover letter 27th
May 2008 HOME
including claim for £1795.00 compensation.
27th May 2008
Thomas Cook Signature
Customer Relations
2-4 Godwin Street
Bradford,
BD1 2ST
For the attention of (Name witheld)
Customer Relations Executive
Re:- 13840762/66021394
Please note that letter is to be read in conjunction with the attached three
colour letter with the same date
Dear (Name witheld),
Knowing what difficulties the Post Office have in getting mail to Bradford, you will notice that this has been sent by recorded delivery.
You will find enclosed a letter which consists of three parts, plus an attached invoice.
The letter is basically the one that my wife and I wrote on 31st October 2007;
the text of that letter is printed in black ink.
The blue ink which you will find interspersed within that letter is the response
that was written by Thomas Cook on 16th January 2008.
The red text has been added so that our arising comments may be read in context
to your responses.
Our original intention was to inform Thos. Cook of issues that we assumed they were not aware of. From that we hoped that changes would be made to ensure that new clients would not be subjected to the same anguish and disasters that we suffered.
From the response it has become obvious that Thomas Cook are not sufficiently concerned to ensure changes are made in future client's interests ….. indeed as they have not apologised for anything that happened, we assume that all of this falls into an 'acceptable' category within your quality control processes.
On reflection, this is not acceptable to us, and we realise that Thomas Cook
should make some reparation.
I have therefore raised an invoice for 50% of the holiday cost which is payable
on or before Friday 13th June 2008 for not providing a holiday in line with
your brochure, causing us anguish, loss of time, the dangers you have put us
in, and the distress you have caused us by not taking our complaint seriously
enough to answer within your agreed upon turn-round times.
Yours faithfully